Lifetime Clients

A business can not survive without clients. The relationship with the client, whether a business or an individual, is the lifeblood of the business. In an age where clients can shop for services and products all over the world, the client relationship is one way that businesses can separate themselves from their competition. Treating clients like the relationship with them extends beyond the sale or transaction will give your business growth potential.

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Holly KincaidComment
Priorities

This is a busy time of year for many of us. Our schedules typically transition as school begins and we settle into the fall. Our day is filled with choices. Simple choices that range from what we choose to wear in the morning, to what we are going to eat for lunch, to how we prioritize our work day. Routine decisions that confront us every day can be overwhelming. We may suffer option paralysis and experience stress in our family and work life. Productivity decreases and our work and personal relationships are strained.

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Holly Kincaid
Family Business

One challenge that is familiar to many entrepreneurs and small businesses is the intersection of your family life and business life. Many of us rely on our significant others, children, siblings or other close family members to help us launch and sustain our business because there is already a connection and level of trust. The challenge is presented when your personal relationship challenges begin to influence your business function.

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Holly Kincaid
Motivation

The year is half over, summer months are finally upon us, and family schedules fill up. We have many distractions that keep us from being completely committed to our work. Employee burnout and lack of motivation is common during this time of year.

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Holly Kincaid
Custom Strategy Sessions Available

Do you ever feel that your business is just not operating at full potential? Have you felt that your employees are not on the same page? This disconnect within your business has an immediate consequence with the productivity of your business operations. Reduced productivity means lower profit and fewer business referrals.

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Holly Kincaid
The Trickle Down Effect

What is the biggest financial and productivity challenge in businesses? Employee turnover. When there is employee turnover in a small business, there is a trickle down effect in every area of the business. There is a gap in productivity because of the absent person, the focus of management shifts to reacting to that gap and to hiring a new employee, and the climate of a business is changed. The cost of a low employee retention rate for a small business is huge. The loss in productivity and search for a new employee can cost a business up to $50,000. That number only increases with the specialty of the position.

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Holly Kincaid
Networking

Networking is not just asking for business, it is developing a long term relationship with another person. Relationships with other businesses is one of the most important dimensions in small business development and operations. Connections with other business professionals provide you insight to the most current and efficient practices in your line of work. In addition, a well developed local business network will also be the source for leads, referrals and partnerships that will only enhance your business and your community. A strong professional network is critical for any business.

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Holly Kincaid
Business Culture

Business culture is embedded in all communication transactions within a business, between businesses, and with clients. Communication behaviors are central to how a business establishes and develops relationships and displays cultural values. A positive and productive business culture is critical for employee retention, an engaged business operation, and productivity. Corporations and small businesses alike benefit from a strong organizational culture. The result is a clarified network of communication, an empowered workforce, and an evident core identity.

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Holly Kincaid
Client Relationships

Relationships are essential to business. Relationships between your clients, your employees, and other businesses are necessary for creating and sustaining your business. These connections are the source of your business culture. We rely on this network to sustain and grow our business. In my next few blog posts, I will explore these different relationship levels. This week, I will explore the relationship with the client.

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Holly Kincaid
Manage, Organize, Declutter, Engage (MODE)

You know how important time management is for the productivity and profit. Time management as a skill that someone needs to be successful at business, however, it is noticeable when a manager or employee does not organize their time. Ineffective time management can have serious consequences in any business, including decreased productivity, a stressful business culture, a loss in clients and a loss in profit. When we begin to organize the limited time we have to accomplish our tasks, we take control and discover that we have more time for our life outside of work.

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Holly Kincaid
Business practices in the new year

Happy New Year business owners! I hope your business had a prosperous and successful 2018 and that you are prepared to take your business to the next level. As a new year begins we all take time to think about what ways our business can evolve and grow. Here are a few tips to help your business have a smooth transition into 2019.

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Holly Kincaid
Branding and Business Culture

Branding and Business Culture. Branding is equally important for large corporations and small businesses. Businesses must think about how they are perceived by employees, customers, past clients, and target audiences. A brand must capture the values of the business and be flexible to capture a changing business culture.

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Holly Kincaid
Teamwork as a strategy for growth

Teamwork is important if you are managing many employees, running a small business or are a sole business owner. We work with others to create and sustain our business. Think about how working as a team can improve your work environment. Also think about how working with other business owners can enhance your business environment. I can help you discover how teamwork can help improve your bottom line.

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Holly Kincaid
Invest in your leadership

6 Ways An Executive Coach Can Make You More Successful. Over the past 30 years, executive coaches have gone from rare to common. Most people in corporations assume that being given the chance to work with a coach is a positive thing, and so we seldom find ourselves being asked to explain the benefits of executive coaching. People generally come to us already knowing that they want to engage a coach, and having a fairly clear idea of what they expect from the relationship. So when a potential client asked recently how he would benefit from working with an executive coach, it was a good opportunity for me to reflect on the positive outcomes of coaching. 

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Holly Kincaid
Invest in You Communication Culture

Why Every Employee At Your Company Should Have Communications Training. A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends a customer and loses a sale. These are things that happen nearly every day, and most of them boil down to one thing—a lack of communications training.

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Holly Kincaid
Interdependence

Empowering business leadership through custom executive coaching. Systems theory is one of the most important concepts in organizational communication. Systems theory that is used in organizations was initially adopted from a biological perspective. Similar to a living being, an organization is composed of individual elements that have their own unique function. Each part needs to function independently to contribute to the the system function as a whole.

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Holly Kincaid